Preparation before setup

Taking a few minutes to check these helps the setup finish in one go.

  • Your login details

    When your membership is active, the M3U link or Xtream details (server, username, password) are sent on WhatsApp.

  • Sufficient internet speed

    10 Mbps is recommended for SD, 15-20 Mbps for HD/FHD, and 30 Mbps or more for 4K.

  • Wired connection

    If possible, connect the device with a network cable instead of Wi-Fi; it reduces stuttering in live sports broadcasts.

  • Device information

    The MAC address for MAG, and brand and model details for the others, speed up the support team's work.

How does it work?

Start watching in four short steps.

  1. Choose your device

    Open the one that suits your television, phone or box from the six guides above.

  2. Follow the steps

    Each guide walks through every step in order, from downloading the app to loading the channel list.

  3. Enter your details

    Enter the login details from WhatsApp into the player; the list loads in a few minutes.

  4. Write to us if you get stuck

    If you get stuck on a step, reach us on WhatsApp and we will finish it together.

Most asked about setup

If you get stuck on a step, write to us and we will finish it together.

The channel list does not load, what should I do?

Check your internet connection, then look for spaces or typos in the M3U link or Xtream details. If the problem continues, write to us on WhatsApp.

The picture keeps freezing, what could be the cause?

It is mostly caused by connection speed. Connect the device with a cable or use the 5 GHz band on Wi-Fi. If it does not improve, write to us.

I get a connection error on my MAG device.

The MAC address may not be registered to your account yet. Send the MAC address on WhatsApp and we will register it.

Can I also watch on another device?

You can watch on as many devices as your package is set up for. Write to us on WhatsApp for an extra device.

You are not alone during setup

Write the brand and model of your device and we will finish the steps together.

Get help on WhatsApp
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